STEP 1 OF 5 // IDENTIFY
What needs attention? Choose the closest match. You can add the exact error below at any time.
01 Backup failed Failed activity, warning, VSS, WMI or snapshot problem → 02 Device offline Missing, disconnected or not updating in the console → 03 Restore assistance Recovery point, restore failure or urgent recovery → 04 Agent installation Install, registration, update or service problem → 05 Security alert EDR alert, malware concern or suspicious activity → 06 Microsoft 365 or Google Cloud backup, authorisation, user or restore problem → 07 Email security Phishing, quarantine, spam, delivery or Perception Point issue → 08 Data and collaboration security DLP, M365 security posture, collaboration security or awareness training → 09 Archiving or Files Cloud Email archive, retention, search, export, Files Cloud or data services → 10 Disaster recovery DR test, failover, failback, recovery server or runbook → 11 RMM or patching Remote management, maintenance window, patch or reboot → 12 Integrations or API Connector, API, webhook, PSA, automation or authentication scope → 13 Release or compatibility Version, build, supported platform, limitation, advisory or lifecycle → 14 Access or entitlement Identity, roles, portal access, licence, quota or offering item → 15 Reports, usage or billing Report delivery, usage period, quota or invoice support → 16 Sales, pricing or advice Go straight to AB for products, bundles, quotes or partnerships → 17 Something else Another technical service or platform issue →
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